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1. Introduction

Loutaya (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

  • Name and surname

  • Email address

  • Phone number

  • Delivery address

  • Billing address

  • Payment details (processed securely by our payment provider)

2.2 Automatically Collected Information

  • IP address

  • Device information

  • Cookies and browsing data

  • Website usage analytics

We may use third-party tools such as Google Analytics or Meta Pixel.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates

  • Improve our website and services

  • Provide customer support

  • Comply with legal and tax obligations

  • Send marketing only with your permission (opt-in)

4. Sharing Your Information

We do not sell your personal information.

We only share it with trusted third parties that help us operate our business:

  • Payment processors (e.g., PayFast, PayStack, Yoco)

  • Courier companies

  • Website hosting providers

  • Analytics tools

Each third party is required to comply with POPIA.

5. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Correct or update your information

  • Request deletion where legally possible

  • Withdraw consent

  • Opt out of marketing

  • Lodge a complaint with the Information Regulator

Information Regulator SA: https://www.justice.gov.za/inforeg/

6. Data Security

We take reasonable technical and organisational measures to protect your information, including:

  • Secure servers

  • HTTPS encryption

  • Limited access by authorised personnel

  • Encrypted payment gateways

7. Cookies

We use cookies to improve site functionality and user experience. You may disable cookies in your browser settings, but some features may not work properly.

8. Retention of Information

We keep your information only for as long as necessary for:

  • Fulfilling orders

  • Legal, tax, and accounting obligations

  • Customer support

9. Updates to This Policy

We may update this policy from time to time.

The “Last updated” date will reflect changes.

10. Contact Us

For privacy-related questions:

Email: info@loutaya.co.za